SHIPPING INFORMATION

Our current shipping status:

In-stock orders will ship the same business day if placed before 12pm EST/EDT. Orders placed after 12pm will ship the next business day.

General Shipping Information

In-stock orders normally ship within 1 business day unless otherwise noted. However, during times of heavy order volume (especially end of June and December), orders normally ship within 2-3 business days of when they were placed. Generally, all items on backorder or out of stock are marked as such on the site. All shipping transit times quoted are business days (Monday-Friday), not calendar days. Weekends and holidays are not considered business days.

We only ship FedEx. You will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history.

Shipping to Multiple Locations: Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Address Changes: Unfortunately, we cannot change the shipping address on an order after it has been placed. If you have entered your shipping address incorrectly, please send a e-mail to contact@bobqcharcoal.com to have your order cancelled.

Expedited Shipping: We ship everything ground because of the nature of the product. It is heavy and bulky and some carriers consider it a dangerous good. Therefore, unfortunately Expedited, Air Freight, Express Delivery or Next Day Delivery is not something we can currently offer.

How long will it take for my package to arrive: Most of our orders get delivered within 3 business days or faster, however please note that it can take up to 5 business days for your order to be delivered.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@bobqcharcoal.com or by mail using the details provided below: 

BOB-Q Charcoal 

[Re: Privacy Compliance Officer] 

BOB-Q Charcoal - Jogil International LLC, 11200 NW 25th St STE 123, Miami, FL 33172, United States.